Frequently asked questions
.Basic Information What services does 2wedm.com provide? 2wedm.com is an online marketplace for global users to purchase and sell new and used machine tools. It is currently the largest online equipment trading market in China that caters to a global audience. However, 2wedm.com does not manufacture or sell machines; it acts as a bridge between buyers and sellers. To ensure the security of international transactions, we offer an escrow transaction system to safeguard the buyer’s interests. For companies without import and export capabilities, we provide a door-to-door delivery service, meaning you can choose to have the machine delivered directly to your company when purchasing from 2wedm.com. Given the long distances involved in international transactions, you can contact 2wedm.com to request that our mechanical engineers take pictures, shoot videos, or test the equipment to ensure you are purchasing the right machine. How do I purchase machines or tools on 2wedm.com? We provide a simple and quick search system for users. You can contact sellers directly through the search feature. If you cannot find the product you need, you can post a purchasing request online. Industry sellers worldwide will see your request and offer you quotes. Is 2wedm.com affiliated with any other companies or organizations? 2wedm.com is an independent business entity developed and owned by Dengyao International Import and Export (Suzhou) Co., Ltd. .Registration and Login I can't log in. What should I do? Click here to have a new password sent to you. If you still cannot log in, please contact our customer service. How do I register on 2wedm.com? Click here to register. During registration, if you provide your company information, your company will be added to our directory for free. .Buying Machines How do I find the machine I need? You can search by product category or use the keyword search box. If you cannot find the product you need, you can post a purchasing request or contact 2wedm.com customer service. What if the product does not have a listed price? If a product does not have a listed price, it will usually show "discuss." You can contact the seller directly or send an inquiry through the 2wedm.com product page, or contact 2wedm.com customer service.Can the website estimate the price of a machine, provide testing videos, or test specific functions? 2wedm.com can send professional mechanical engineers to the machine’s location to take detailed photos, shoot videos, test relevant functions, and provide suggestions on the machine's functions and price (this service is charged). I am worried about being scammed during the transaction. You can use our escrow transaction function. Your payment will be sent to 2wedm.com instead of the seller. Then, 2wedm.com will release the payment to the seller in steps according to the contract, ensuring your transaction and any services you may be entitled to are safe. Click here for more details on escrow transactions. Can the machine be delivered to my company? Machines purchased from 2wedm.com can be delivered directly to your company (DAP). You can also choose different trade terms such as EXW, FOB, CIF, DAP, DDP, etc. . Posting Products / Requesting Products Is there a fee to post products? Posting products on 2wedm.com is free of charge. How do I sell products on 2wedm.com? Selling machines on 2wedm.com is very simple. You can start by clicking here or contact the customer service in your country for assistance. What is a purchasing request? You can post a purchasing request on 2wedm.com, specifying the products you need. Your request will automatically be translated into Chinese and viewed by numerous Chinese suppliers as well as suppliers from other countries. To post a purchasing request, click here. Is there a fee to post purchasing requests? Posting purchasing requests is free. Is there a fee to view purchasing requests? Purchasing requests can be searched for free on the 2wedm.com website or through dynamic information emails. However, to view the contact information of buyers, you need to become a VIP member. Click here to purchase access to view purchasing request details.
24-06-13
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